If you are using a notebook computer, skip to the step to Clear the upper and lower registry filters. To reset the drive, follow these steps:. Click File , Export , type a filename that is easy for you to remember, and click Save. The edges of metal panels can cut skin. Scan for hardware changes again to attempt to detect the drive. After CyberLink Power2Go has been uninstalled, restart the computer. Turn off the computer, unplug all cords from the computer, then press the Power button for five seconds.
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Select Newthen click Multi-String Value. Right-click the new LowerFilters value and select modify. If you suspect that the drive might be bad after using these steps, test the drive to see if the hardware has failed. Reinstall disc recording software Upgrading the operating system or installing certain types of software can cause other recording software to lose their connection to the drive.
If the drive is not recognized, continue to replace the PxHelp20 registry value. If you are using a notebook computer, skip to the step to Clear the upper and lower registry filters. Reinsert the power and data cables into the back of the drive making sure the cables fit snugly into their connectors and make sure there are no bent pins.
If you find a firmware update, select the ones that apply. If an UpperFilters value is also listed, select UpperFilters in the right side of the window and press the Delete key.
If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. Use Clear the upper and lower registry filters to remove associated control filters from the registry.
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If you need to change the operating system, click Changeselect your version, and then click Change. Follow the on-screen instructions to reinstall Cyberlink Power2Go, and then open the app.
Use the Hardware and Devices troubleshooter If a window does not open when discs are inserted into the drive and the drive does not display in File Explorer, it might be a problem with the hardware. After CyberLink Power2Go has been uninstalled, restart the computer.
If Windows recognizes the drive, you are finished. Once you have installed the updates or if no updates were available, continue to the next step. Recovery Manager enables you to choose specific hardware or drivers to reinstall.
Scroll down to Related settingsthen click Programs and Features. If the drive is still missing after using the troubleshooter, continue to the next step. To reduce the chance of ESD damage, work over a noncarpeted floor, use a static dissipative work surface such as a conductive foam padand wear an ESD wrist strap connected to a grounded surface.
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If the troubleshooter detects problems, follow the instructions to fix the problem. If you have a notebook computer, remove all batteries from their compartments, wait 10 seconds, then reinsert the battery or batteries. Close the Registry Editor and restart the computer.
If the drive name appearsthe drive is recognized by the St-h653 and should also be recognized by Windows. To do so, skip to the step to Replace the PxHelp20registry value.